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Genesys Altocloud Increase your online conversation by AI

A few years ago, when we talked about A.I. for Customer Services, what we probably had in mind was 'just' chatbot. The fast development of AI and Machine Learning brings and keep bringing much more exciting capabilities to the contact center to improve both customers and agents experience. Capabilities such as predictive routing, predictive engagement, automated forecasting and agent assist. Learn more about the impact of AI on Customer Service and Customer Experience !

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